Terms and Conditions – Returns, Cancellation, and Refund Policy

Here you will find the terms and conditions of purchase, delivery terms, right of withdrawal, return and refund policy for Marstrands Marintextil AB (”Marstrands Marintextil”, ”we” or ”us”). These terms and conditions apply when you purchase products or services from us, both via www.marintextil.com and when ordering/requesting a quote via email or telephone.

1. general conditions

Marstrands Marintextil AB applies the Swedish Consumer Purchases Act, the Swedish Consumer Services Act, and the Swedish Distance Contracts Act. To place an order, the customer must be 18 years of age or have the approval of a parent or guardian. The term "customer" refers to a natural person.

By placing an order or accepting a quote, you agree to these terms and conditions.

2. Order and quotation

Orders for goods and services can be placed via www.marintextil.com, via a quote request, email, or telephone.

Quotations are normally sent by email and are valid for the period specified in the quotation.
Orders are always confirmed via a written order confirmation or accepted quotation.
Marstrands Marintextil AB reserves the right to refuse orders in the event of obvious errors, technical problems, or suspected abuse.
If an item/material is out of stock, we will contact you with a suggested new delivery date, alternative product, or refund.

3. prices

All prices are quoted in Swedish kronor (SEK) including 25% VAT and 12% VAT.
Prices are valid until further notice and are subject to change due to changes in raw material prices, exchange rates, or supplier prices.
Any shipping costs will be shown at checkout or in the quote.
In the event of obvious pricing errors (e.g., technical errors), we reserve the right to correct the price after contacting you.

4. payment

Payment can be made via Qliro (invoice/installment payment), card payment, or Swish. The exact option depends on what is offered at the time of purchase.

Invoice & partial payment via Qliro

Invoice: pay within 14 days.
Fixed installment payment: split the payment into 3, 6, 12, 24, or 36 months.
Flexible installment payments: pay at a pace that suits you, at least 1/36 of the total amount per month (or at least $50).
A credit check is performed for invoices/partial payments. Interest rates and fees are specified in Qliro's terms and conditions.

Card payment / Swish

We accept Visa, Mastercard and Swish.
Payment is handled via a secure payment solution. Card details are not stored by Marstrands Marintextil AB.

Terms of payment for services (boat covers, covers, boat cushions, cushions, or custom work)

For custom-made services and products (e.g., boat covers, cover service, cushions, mattresses, and other tailor-made textile work), the following is normally charged 30–40 % down payment in connection with your acceptance of the quote.
The deposit is used to cover planning, material orders, booked production time, and other preparations reserved specifically for your project.

The remaining amount will be invoiced as agreed, usually in connection with delivery, release, or installation. For larger projects, payment may be divided into several installments according to the payment plan specified in the quote/order confirmation.

Payment for services and special orders is primarily made via invoice. The invoice can be paid by:

bank transfer
bank transfer
company swish

For certain products and services, it is also possible to place an order directly via our web shop. When purchasing via the website, payment is made through our e-commerce checkout (Qliro), where you can choose between card payment, invoice, or installment payment according to the options presented at checkout.

Regardless of the payment method, all terms and conditions, due dates, and payment information are clearly stated on your quote, order confirmation, or invoice.

5. delivery time

Normal delivery time for items in stock is 3–10 business days. For custom-made products, covers, cushions, and special orders, delivery times vary depending on the season, the scope of the product, and material availability.

The estimated delivery time is stated in the quote or when ordering. We will contact you in the event of any significant deviations.

6. delay in delivery

If a delay occurs, we will notify you as soon as possible.

You have the right to cancel the purchase in the event of a significant delay in accordance with the Consumer Purchase Act.
Marstrands Marintextil AB is not responsible for delays due to circumstances beyond our control, such as supplier delays, transport disruptions, extreme weather conditions, or other events that fall under force majeure.

7. shipping and delivery

Delivery is normally made by PostNord, DHL, or another transport company specified when ordering.
Once your shipment has been dispatched, you will usually receive a tracking number from the carrier.
It is the customer's responsibility to provide the correct address. Incorrect addresses that result in returns or redirection may incur additional costs that will be charged to the customer.

8. Warranty and Documentation

Marstrands Marintextil AB provides a two-year warranty on the sewing and reinforcement work listed below for covers and cushions, as well as on the fit of covers that we have manufactured, but not on products.

The warranty period begins on the date when both the project is completed and the final invoice is paid in full. If these events occur at different times, the warranty period begins on the later of the two dates. The date is documented through, for example, payment records, invoice documentation, and written confirmation that the project is complete. Email correspondence or other equivalent documentation may also be used to verify the information.

Chapel – Seams and Reinforcements

If the stitches come undone in any sewing or reinforcement work we have performed on your canopy, this is covered by the warranty. We will then correct the defect by re-sewing it and performing any necessary reinforcement at no cost to you.

The warranty covers, among other things, reinforcement sections measuring 50–210 cm. The specified length does not limit our obligation to fully remedy any defect for which we are legally responsible.

Cushions – Sewing and Upholstery

For cushions, we offer a two-year warranty on our sewing work. The warranty covers, for example, seams or stitches coming loose, the upholstery coming away at a seam, or seams that are sewn too tightly and cause damage. Defects covered by the warranty will be repaired free of charge, including the materials needed to fix the defect.

Fitting and a free on-site visit within 60 km

If a chapel we have manufactured does not fit as agreed and the defect is covered by the warranty, we will inspect it and make the necessary repairs at no charge.

If the boat is located within a 60-km drive (one-way) from our workshop in Marstrand, a free on-site visit is included after the case has been assessed and the visit has been scheduled with us. The visit includes checking the fit and installation, as well as making any necessary adjustments. Sewing work can be performed at the workshop if needed. The necessary labor time, travel time, and fuel and transportation costs for this warranty visit are included.

You can also, by arrangement, temporarily moor the boat at a suitable location in Marstrand so that we can check and adjust the fit and installation of the canopy there.

Boats more than 60 km from Marstrand

If the boat is located more than 60 km by car from our workshop, we will agree on a reasonable, cost-free solution to repair a defect covered by the warranty. The solution must be feasible without causing you significant inconvenience.

If you prefer an on-site visit to the boat over the solution we’ve offered, we can also arrange a visit outside the service area upon agreement. In that case, the labor costs for the warranty repair and our travel time will be free of charge. However, you may be responsible for the additional fuel and transportation costs resulting from your choice. The cost must be specified and approved by you prior to the visit.

We do not charge for costs that we are required to cover under mandatory consumer protection laws.

How to File a Warranty Claim

Please feel free to contact us via info@marintextil.com and enter:

Invoice or order number, or other documentation that identifies the order.
Which product or task the matter concerns.
A description of the problem, and please include pictures if possible.
The boat's current location, if the issue concerns fit or installation.

We will review the matter and get back to you with our assessment, details of any investigation, and how the action will be carried out. Site visits must be scheduled in advance.

Work Not Covered by Warranty or Liability for Defects

For sewing, reinforcement, and alterations not covered by the warranty or our statutory liability, the hourly rate is normally 937.50–1,250 SEK, including 25 % VAT, equivalent to 750–1,000 SEK excluding VAT.

The price depends on the scope and difficulty of the work, the shape of the cushions or the canopy, any ergonomic adjustments, and the sewing technique required. The need for foam replacement and other materials is assessed separately and specified in the price quote. Billed work is performed as agreed with you.

Your Rights Under the Law

This warranty supplements your rights under the Consumer Sales Act and the Consumer Services Act and does not limit your statutory right to file a complaint. The duration of the warranty period, your payment status, or the distance to our repair shop do not limit these rights. This also applies to the right to withhold payment as security for a valid claim based on a defect.

The guarantor is Marstrands Marintextil AB, Mjölkekilsgatan 4, 442 66 Marstrand. Contact: info@marintextil.com.

9. Right of withdrawal & open purchase

For distance purchases (e.g., via online stores), the Distance Contracts Act applies. As a consumer, you have a 14-day right of withdrawal from the date you receive the goods.

The product must be returned in essentially unchanged condition and in its original packaging, if available.
You are responsible for return shipping unless otherwise specified.

Important – exceptions to the right of withdrawal

The statutory right of withdrawal does not apply to custom-made and customized products. This includes, among other things:

Custom-made boat covers, cushions, mattresses, and other specialty products.
Goods that have been cut or customized to your specifications (e.g., fabric by the meter, special colors, unique measurements).
Products where work has commenced after your express approval (e.g., cutting of materials, pattern adaptation, molding based on your boat).

Standard goods that are not customized may be subject to the right of withdrawal as described above.

10. Returns & refunds

Always contact us by email before sending a return: info@marintextil.com.
Once we have received and approved your return, the amount will be refunded via the same payment method used for the purchase, unless otherwise agreed.
When returning goods that are not defective, you as the customer are responsible for the return shipping costs, unless otherwise specified.
When exercising the right of withdrawal, a deduction for depreciation may be made if the goods have been handled more than necessary to determine their characteristics and function.

11. Complaints

Marstrands Marintextil AB complies with the Swedish Consumer Purchases Act. You have the right to complain about a product or service that is faulty.

Complaints must be made within a reasonable time after you have discovered the defect.
Please contact us by email and attach pictures and a description of the fault: info@marintextil.com.
If the defect is approved, we can offer a remedy, replacement, price reduction, or refund in accordance with applicable law.

Faults caused by normal wear and tear, lack of care, incorrect use, or external damage (e.g., storms, strong winds, incorrect storage) are not normally considered grounds for complaint.

12. Unclaimed parcels

If a package is not collected, you as the customer will be charged a fee (currently SEK 120) to cover shipping and handling costs. The fee will be deducted from any credit.

13. Reservations

Marstrands Marintextil AB reserves the right to:

Typing errors in texts and price information.
Color differences between product images on screen and actual product.
Technical problems, system errors, or other circumstances beyond our control.

14. Cookies and personal data

We use cookies on our website to improve functionality and user experience, as well as for analysis and possible marketing. More information can be found in our privacy policy and cookie information.

The processing of personal data is regulated in our privacy policy, where we explain how we collect, store, and use personal data.

15. Disputes and applicable law

In the event of a dispute, Marstrands Marintextil AB shall comply with Swedish law.

You can contact The Swedish National Board for Consumer Complaints (ARN) for the adjudication of consumer disputes: https://www.arn.se.
You can also use EU ODR platform for online dispute resolution: https://ec.europa.eu/odr.

Disputes may also be tried by a general court in Sweden.

16. Changes to the terms and conditions of purchase

Marstrands Marintextil AB reserves the right to update these terms and conditions as necessary. The latest version is always available at www.marintextil.com.

Last updated: October 22, 2026